Position Overview

Same Day Next Day Router

Work Location

Edgewater, MD


Starting at $18-22/hour

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Daily Responsibilities
  • Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.
  • Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.
  • Troubleshoot with technicians who may encounter a routing related issue throughout the day.
  • Take inbound calls to support the client service and sales departments.
  • Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.
  • Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.
  • Other duties as assigned by management.
  • Education: High School Diploma/GED
  • Work Experience: 1 year experience in a routing/scheduling position.
  • Monday through Friday (shifts range from 6:30 AM - 6:00 PM), with at least one Saturday shift per month.
  • Medical, Dental, Vision Insurance
  • PTO, Paid Holidays
  • 401k, Profit Sharing
  • Discounts on Services
  • Life Insurance + Short Term Disability